All Systems Operational

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Updates related to status of Neon One products. Status page for Neon Fundraise (Rallybound) can be found here: Neon Fundraise Status.

Uptime over the past 90 days. View historical uptime.
Neon Pay Operational
90 days ago
99.98 % uptime
Today
Neon CRM Operational
90 days ago
99.98 % uptime
Today
Neon Giving Days Operational
90 days ago
99.97 % uptime
Today
Neon CCM Operational
90 days ago
99.92 % uptime
Today
Arts People Operational
90 days ago
99.98 % uptime
Today
Neon Websites Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Neon CRM Scheduled Maintenance (December 13 Product Release) Dec 13, 2025 02:00-04:00 CST

Neon CRM will be undergoing scheduled maintenance on Saturday, December 13 with expected downtime between 2-4am CST. This maintenance period is for the Neon CRM December 13 product release, and release notes will be available by December 12.
Posted on Nov 17, 2025 - 11:45 CST
Dec 7, 2025

No incidents reported today.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025
Neon SSO problems with sending SMS for 2FA
Resolved - This incident has been resolved.
Dec 3, 08:04 CST
Monitoring - We are aware of an issue with mobile carriers in the US that is causing service disruption in the delivery of SMS messages for two factor authentication. We are actively monitoring the solution. We apologize for the inconvenience.
Dec 1, 16:08 CST
Identified - We are aware of an issue with mobile carriers in the US that is causing service disruption in the delivery of SMS messages for two factor authentication. We are actively working on an alternative solution. We apologize for the inconvenience and will provide an update shortly.
Dec 1, 12:29 CST
Monitoring - With the holiday rush upon us, we’re expecting increased activity on US mobile networks this Cyber Monday and GivingTuesday. You may experience temporary SMS delivery delays for two-factor authentication during this time.
Dec 1, 09:50 CST
Dec 2, 2025
Delays in CRM scheduled Campaign emails
Resolved - CRM scheduled Campaign emails are operating as expected.
Dec 2, 15:21 CST
Update - We have successfully deployed a solution that has resolved the delays experienced with sending campaign e-mails. We will continue to monitor throughout the day.
Dec 2, 11:12 CST
Update - You may experience delays of up to 90 minutes when sending email campaigns. All emails will process through our queue automatically - no need to cancel or re-send your emails. Thank you for your patience.
Dec 2, 10:29 CST
Update - You may experience delays of up to 2.5 hours when sending email campaigns. All emails will process through our queue automatically - no need to cancel or re-send your emails. Thank you for your patience.
Dec 2, 09:41 CST
Monitoring - We are aware of an issue where scheduled Campaign emails have been delayed in sending. We have implemented a fix and are continuing to monitor for further delays. Thank you for your patience and understanding as we work through this issue.
Dec 2, 08:40 CST
Neon CRM Text Messaging delays
Resolved - This incident was resolved overnight by our text sending partner, and there are no delays today.
Dec 2, 09:35 CST
Identified - Neon CRM's text message sending partner is reporting delays for outbound toll-free SMS messaging. Neon One is engaging with the partner to restore expected timely SMS delivery. We will continue to monitor for updates.
Dec 1, 17:55 CST
Dec 1, 2025
Neon SSO problems with sending SMS for 2FA
Resolved - This incident has been resolved.
Dec 1, 09:22 CST
Update - No new major issues have been found, but we will continue to monitor for further issues through the holiday weekend.
Nov 29, 19:02 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 15:59 CST
Investigating - Twilio is currently having issues delivering SMS messages.
This caused Neon SSO to be unable to deliver 2FA messages in time.
We have failed over to another provider for SMS
Nov 28, 15:57 CST
Nov 30, 2025

No incidents reported.

Nov 29, 2025
Nov 28, 2025
Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

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