Update - The issues causing slow responses in Neon CRM are resolved. We will continue to monitor. Please contact our support team with any further questions or concerns.
Jun 10, 2025 - 17:19 CDT
Jun 10, 2025 - 17:19 CDT
Monitoring - A fix has been implemented and performance has returned to normal. We will continue to monitor closely. Please contact our support team with any further questions or concerns.
Jun 10, 2025 - 12:44 CDT
Jun 10, 2025 - 12:44 CDT
Identified - We have identified the issue causing slow response times in Neon CRM and are working on implementing a fix. Updates will be posted here when we have more information.
Jun 10, 2025 - 11:47 CDT
Jun 10, 2025 - 11:47 CDT
Investigating - We are currently investigating slow responses in Neon CRM. Updates will be posted here as more information is available.
Jun 10, 2025 - 10:44 CDT
Jun 10, 2025 - 10:44 CDT
Update - We have implemented a workaround to resolve status issues on all new records generated in the system. These new entries will process and update regularly.
We are still working on a solution to update the status and details of the charges, refunds, payouts, and debits generated from June 6th at 7pm CST to June 10th when the temporary workaround was implemented. All charges processed as expected during this window, and we are working to update them to their proper statuses. We will provide an update when we have more information.
Jun 10, 2025 - 16:30 CDT
We are still working on a solution to update the status and details of the charges, refunds, payouts, and debits generated from June 6th at 7pm CST to June 10th when the temporary workaround was implemented. All charges processed as expected during this window, and we are working to update them to their proper statuses. We will provide an update when we have more information.
Jun 10, 2025 - 16:30 CDT
Update - We have identified an issue causing significant delays to Neon Pay status updates and are actively working on a solution. This delay may cause charges and payouts created since June 6th to be stuck in Pending and not contain details. The delay also affects Neon applications that show and interact with Neon Pay data, including submitting refunds.
Charges and refunds are still processing as normal despite not showing their accurate statuses and details. We will update when we have more information.
Jun 10, 2025 - 13:35 CDT
Charges and refunds are still processing as normal despite not showing their accurate statuses and details. We will update when we have more information.
Jun 10, 2025 - 13:35 CDT
Identified - We have identified an issue causing significant delays in Neon Pay status updates. This delay applies to all Neon applications processing responses from Neon Pay, including creating refunds and showing charge successes. We are working on a solution and will update when we have more information.
Jun 10, 2025 - 10:43 CDT
Jun 10, 2025 - 10:43 CDT
About This Site
Updates related to status of Neon One products. Status page for Neon Fundraise (Rallybound) can be found here: Neon Fundraise Status.
Neon Pay
Operational
Neon CRM
Operational
Neon Giving Days
Operational
Neon CCM
Operational
Arts People
Operational
Neon Websites
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Neon CRM Scheduled Maintenance (June 28 Product Release) Jun 28, 2025 02:00-04:00 CDT
Neon CRM will be undergoing scheduled maintenance on June 28, 2025 with expected downtime between 2-4am CST. This maintenance period is for the Neon CRM June 28 product release, and release notes will be available by June 27.
Posted on Jun 09, 2025 - 18:03 CDT
Posted on Jun 09, 2025 - 18:03 CDT