All Systems Operational

About This Site

Updates related to status of Neon One products. Status page for Neon Fundraise (Rallybound) can be found here: Neon Fundraise Status.

Uptime over the past 90 days. View historical uptime.
Neon Pay Operational
90 days ago
100.0 % uptime
Today
Neon CRM Operational
90 days ago
99.99 % uptime
Today
Neon Giving Days Operational
90 days ago
100.0 % uptime
Today
Neon CCM Operational
90 days ago
100.0 % uptime
Today
Arts People Operational
90 days ago
99.97 % uptime
Today
Neon Websites Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Neon CRM Scheduled Maintenance (December 14 Product Release) Dec 14, 2024 02:00-04:00 CST
Neon CRM will be undergoing scheduled maintenance on December 14, 2024 with expected downtime between 2-4am CST. This maintenance period is for the Neon CRM December 14 product release, and release notes will be available by December 13.
Posted on Nov 18, 2024 - 16:34 CST
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024
Neon CRM Scheduled Maintenance (November 16, 2024)
Completed - The scheduled maintenance has been completed.
Nov 16, 02:35 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 02:00 CST
Scheduled - Neon CRM will be undergoing scheduled maintenance on November 16, 2024 with expected downtime between 2-4am CST. This maintenance period is for the Neon CRM November 16 product release, and release notes will be available by November 15.
Oct 21, 10:29 CDT
Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
Neon Pay Merchant Application Error
Resolved - This incident has been resolved. If you encountered this error and created duplicate merchants during the enrollment process, please contact the Pay Support team here: https://support.neonone.com/hc/en-us/requests/new?ticket_form_id=360003131772.
Nov 6, 09:00 CST
Identified - Neon Pay has identified a bug related to the merchant application. Affected users will see the following error under the Merchant Name field upon submitting a new application: "This name is already in use."

If you see this error, we recommend closing the merchant application and navigating to the Merchants tab. You should see your new merchant account in this tab, and this error should not impact your ability to begin processing with the merchant. If you have already encountered this error, please contact the Pay Support team here: https://support.neonone.com/hc/en-us/requests/new?ticket_form_id=360003131772.

We apologize for any inconvenience this has caused. This page will be updated once we release the fix.
Oct 31, 15:42 CDT
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