All Systems Operational

About This Site

Updates related to status of Neon One products. Status page for Neon Fundraise (Rallybound) can be found here: Neon Fundraise Status.

Uptime over the past 90 days. View historical uptime.
Neon Pay Operational
90 days ago
99.99 % uptime
Today
Neon CRM Operational
90 days ago
100.0 % uptime
Today
Neon Giving Days Operational
90 days ago
99.98 % uptime
Today
Neon CCM Operational
90 days ago
99.98 % uptime
Today
Arts People Operational
90 days ago
100.0 % uptime
Today
Neon Websites Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Neon CRM Scheduled Maintenance (April 12 Product Release) Apr 12, 2025 02:00-04:00 CDT

Neon CRM will be undergoing scheduled maintenance on April 12 with expected downtime between 2-4am CST. This maintenance period is for the Neon CRM April 12 product release, and release notes will be available by April 11.
Posted on Mar 17, 2025 - 16:25 CDT
Apr 1, 2025

No incidents reported today.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
Minor Slowdown - Neon CRM Next Generation Events data
Resolved - This incident has been resolved.
Mar 25, 13:21 CDT
Monitoring - The delay is resolved as of 12:33pm CST and we are monitoring to ensure performance.
Mar 25, 12:40 CDT
Investigating - We have identified an issue where new events and sales made in the Next Generation Events module are not showing on the events list page and account pages immediately due to a data slowdown. We are currently working on a resolution. No data is lost, but data flow to the Events list and account pages has been slowed down - all data will appear as expected after a delay.
Mar 25, 11:34 CDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025
Neon Pay Charge Outage
Resolved - Neon Pay has been fully operational since 11:28 am U.S. Central Time, and we have confirmed that all charges are processing as expected. We will reach out individually to the small number of organizations impacted by today's issue.
If you have any questions, please reach out to the Neon Pay Support team
Mar 19, 16:54 CDT
Monitoring - A fix has been implemented and charge processing has been restored. We will continue to monitor. We apologize for any inconvenience this has caused.
Mar 19, 11:37 CDT
Investigating - Neon Pay Charges are currently timing out. We are investigating this issue and will post an update shortly.
Mar 19, 11:26 CDT
Mar 18, 2025

No incidents reported.

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