We have built and are currently testing the fix to address the delay in populating Payout entries. Until this fix is released, Payouts currently in Processing without entries will remain in that status. This does not affect the ability to receive payouts, only the ability to review the data in the system.
We are still reviewing charges created during the window of June 6th to June 10th to ensure they contain accurate details. We will provide an update as soon as we have more information.
Posted Jun 11, 2025 - 17:39 CDT
Update
We have isolated the cause of the system delay to the process that populates Payout entries. We have turned off that process until it can be fixed. This means all Payouts currently in Processing without entries will remain in that status until this incident is Resolved. All other new records will continue to populate their details at their regular speeds, and the system is no longer experiencing a delay.
We are still reviewing charges created during the window of June 6th to June 10th to ensure they contain accurate details. We will provide an update as soon as we have more information.
Posted Jun 11, 2025 - 08:53 CDT
Update
We have implemented a workaround to resolve status issues on all new records generated in the system. These new entries will process and update regularly.
We are still working on a solution to update the status and details of the charges, refunds, payouts, and debits generated from June 6th at 7pm CST to June 10th when the temporary workaround was implemented. All charges processed as expected during this window, and we are working to update them to their proper statuses. We will provide an update when we have more information.
Posted Jun 10, 2025 - 16:30 CDT
Update
We have identified an issue causing significant delays to Neon Pay status updates and are actively working on a solution. This delay may cause charges and payouts created since June 6th to be stuck in Pending and not contain details. The delay also affects Neon applications that show and interact with Neon Pay data, including submitting refunds.
Charges and refunds are still processing as normal despite not showing their accurate statuses and details. We will update when we have more information.
Posted Jun 10, 2025 - 13:35 CDT
Identified
We have identified an issue causing significant delays in Neon Pay status updates. This delay applies to all Neon applications processing responses from Neon Pay, including creating refunds and showing charge successes. We are working on a solution and will update when we have more information.