Arts People System Slowdown
Update - We are continuing to monitor to ensure that issues do not recur.
Mar 04, 2026 - 09:40 CST
Monitoring - A fix has been implemented and we are continuing to monitor to ensure the issue does not recur.
Mar 03, 2026 - 15:26 CST
Update - We are seeing improved performance on admin and public pages but are still working to fully resolve the issue.
Mar 03, 2026 - 14:22 CST
Update - We are seeing improved performance on admin and public pages but are still working to fully resolve the issue.
Mar 03, 2026 - 13:05 CST
Update - We are continuing to work on a fix for this issue. Thank you for your continued patience as we get service restored.
Mar 03, 2026 - 12:12 CST
Identified - The issue has been identified and we are working to implement a fix to resolve the issue. Thank you again for your patience.
Mar 03, 2026 - 11:41 CST
Investigating - We are currently investigating an issue with the Arts People system that is causing admin and public page slow downs. Pages are taking anywhere from 20-60 seconds to load. We will update this status page as soon as we have more information on a solution. Thank you for your patience.
Mar 03, 2026 - 10:28 CST

About This Site

Updates related to status of Neon One products. Status page for Neon Fundraise (Rallybound) can be found here: Neon Fundraise Status.

Neon CCM has transitioned to Libera; for any CCM-related questions or support needs, please contact civicoresupport@libera.com

Uptime over the past 90 days. View historical uptime.
Neon Pay Operational
90 days ago
100.0 % uptime
Today
Neon CRM Operational
90 days ago
99.99 % uptime
Today
Arts People Operational
90 days ago
100.0 % uptime
Today
Neon Websites Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Neon CRM Scheduled Maintenance (March 14, 2026 Product Release) Mar 14, 2026 02:00-04:00 CDT

Neon CRM will be undergoing scheduled maintenance on March 14, 2026 with expected downtime between 2-4am CST. This maintenance period is for the Neon CRM March 14 product release, and release notes will be available by March 13.
Posted on Feb 09, 2026 - 11:42 CST
Mar 4, 2026

Unresolved incident: Arts People System Slowdown.

Mar 3, 2026
Arts People Scheduled Maintenance (3/3/26)
Completed - The scheduled maintenance has been completed.
Mar 3, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 00:00 CST
Scheduled - Please be advised that Arts People will be undergoing a scheduled database update on Tuesday, March 3, starting at 12:00 AM CST. During this time, both the administrative back end and all public-facing pages will be unavailable. We expect the system to be fully restored within one hour.
Feb 26, 11:13 CST
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026
Arts People Scheduled Maintenance (2/24/26)
Completed - The scheduled maintenance has been completed.
Feb 24, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 04:00 CST
Scheduled - Please be advised that Arts People will be undergoing a scheduled database update on Tuesday, February 24, starting at 2:00 AM PST. During this time, both the administrative back end and all public-facing pages will be unavailable. We expect the system to be fully restored within one hour.
Feb 20, 15:14 CST
Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026
Arts People Scheduled Maintenance (2/19/2026)
Completed - The scheduled maintenance has been completed.
Feb 19, 04:05 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 04:00 CST
Scheduled - Arts People will be undergoing scheduled maintenance on 2/19/2026 with expected downtime between 2-2:05am PST. During this period users will not be able to login to Arts People admin or access public pages.
Feb 17, 16:03 CST
Feb 18, 2026

No incidents reported.

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