All Systems Operational

About This Site

Updates related to status of Neon One products. Status page for Neon Fundraise (Rallybound) can be found here: Neon Fundraise Status.

Neon CCM has transitioned to Libera; for any CCM-related questions or support needs, please contact civicoresupport@libera.com

Uptime over the past 90 days. View historical uptime.
Neon Pay Operational
90 days ago
99.98 % uptime
Today
Neon CRM Operational
90 days ago
99.98 % uptime
Today
Arts People Operational
90 days ago
99.98 % uptime
Today
Neon Websites Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Neon CRM Scheduled Maintenance (July 11th Product Release) Jul 11, 2026 02:00-04:00 CDT

Neon CRM will be undergoing scheduled maintenance on July 11th with expected downtime between 2-4am CST. This maintenance period is for the Neon CRM July 11th product release, and release notes will be available by July 10th.
Posted on Jun 15, 2026 - 08:09 CDT
Jun 25, 2026

No incidents reported today.

Jun 24, 2026
Neon One Portal slow loading times
Resolved - This incident has been marked as resolved following extended monitoring of the solution put in place.
Jun 24, 08:59 CDT
Update - We identified the issue and all systems are currently operating as expected. Admin users should no longer be experiencing delays when logging in. We will continue to monitor the situation, thank you for patience while we worked to resolve this issue.
Jun 23, 15:42 CDT
Update - We are experiencing additional issues with users being able to login to the system. Users may experience intermittent delays when attempting to access Neon apps. The team is actively working on a resolution and will update here with more information as we work to resolve the issue.
Jun 23, 15:07 CDT
Monitoring - We experienced a temporary issue with logins that should now be resolved. Trying to login again should allow you to access the system as normal. We will continue to monitor the situation in the interim and we appreciate your patience while we resolved this issue.
Jun 23, 13:43 CDT
Investigating - We are currently investigating an issue where Neon Portal is loading slowly or timing out for many users. We are typically seeing logins resolve after a delay, but you may experience delayed login times to Neon One apps.
Jun 23, 13:30 CDT
Jun 23, 2026
Arts People Scheduled Maintenance (June 23 Product Release)
Completed - The scheduled maintenance has been completed.
Jun 23, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 12:00 CDT
Scheduled - Arts People will be undergoing scheduled maintenance for a production release between 12pm-2pm CT on June 23, 2026. No downtime is anticipated for this scheduled release.
Jun 23, 09:18 CDT
Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026
Neon One Portal slow loading times
Resolved - Loading performance has maintained stable, but we'll continue to monitor closely to ensure that the issue does not recur.
Jun 17, 19:26 CDT
Monitoring - Loading performance has improved, but we're continuing to monitor closely to ensure that the issue is fully resolved.
Jun 17, 14:38 CDT
Update - We are continuing to investigate this issue with Neon Portal logins, but have not yet been able to pinpoint a resolution. Timeouts are intermittent so we recommend reloading. Load times are slow. Once you have completed Portal login and are inside your Neon One app, load times of the app are not affected. Front end forms and constituent/patron/fundraising pages are not affected by this issue.
Jun 17, 13:59 CDT
Investigating - We are currently investigating an issue where Neon Portal is loading slowly or timing out for many users. We are typically seeing logins resolve after a delay, but you may experience delayed login times to Neon One apps.
Jun 17, 12:34 CDT
Jun 16, 2026
Neon CRM: Donation Form loading issues when suggested amount descriptions contain special characters
Resolved - This issue was resolved as of 2:30am CST on June 16.
Jun 16, 08:31 CDT
Identified - We are currently investigating an issue where some donation forms may display as a blank grey page. If you are experiencing this, a temporary workaround is to remove any apostrophes ( ' ) or backslashes ( \ ) from your suggested donation amount descriptions in your form settings. Our team is actively working on a permanent fix and will provide an update once resolved. We apologize for the inconvenience.
Jun 15, 15:50 CDT
Jun 15, 2026
Jun 14, 2026

No incidents reported.

Jun 13, 2026
Neon CRM: Login and loading issues for customers with an SSL certificate (custom domain)
Resolved - Neon CRM was unable to load correctly or complete login from apx. 5:00am-1:00pm CST on June 13, 2026, for some customers with an SSL certificate (custom domain) applied to their systems. This issue has been resolved and the change creating this error was rolled back.
Jun 13, 13:00 CDT
Neon CRM Scheduled Maintenance (June 13 Product Release)
Completed - The scheduled maintenance has been completed.
Jun 13, 03:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 02:00 CDT
Scheduled - Neon CRM will be undergoing scheduled maintenance on June 13, 2026 with expected downtime between 2-4am CST. This maintenance period is for the Neon CRM June 13 product release, and release notes will be available by June 12.
May 18, 10:49 CDT
Jun 12, 2026

No incidents reported.

Jun 11, 2026
Venmo button not appearing in browsers other than Safari on iOS devices
Resolved - Our partners at PayPal implemented a fix for the Venmo button visibility issue on iOS (non-Safari browsers) the resolution applied to both Safari and Chrome. We are working with Paypal to resolve an issue with the Venmo button appearing when utilizing the Google app. We are in active communication with their team to work toward a full resolution.
Jun 11, 08:46 CDT
Update - Our partners at PayPal implemented a fix for the Venmo button visibility issue on iOS (non-Safari browsers) the resolution applied to both Safari and Chrome. It appears there is a persistent issue seeing the Venmo button when utilizing the Google app. We are in active communication with their team to work toward a full resolution.
Jun 5, 14:58 CDT
Update - Our partners at PayPal are finalizing a fix for the Venmo button visibility issue on iOS (non-Safari browsers). The current estimated resolution window is late April. We are in active communication with their team and will provide the exact resolution date as soon as it becomes available.
Apr 21, 15:16 CDT
Update - We have identified that the root cause originates with one of our service partners. We are in active communication with their technical team and are monitoring their progress closely for a resolution.
Mar 10, 16:12 CDT
Identified - The issue has been identified and a fix is being implemented.
Mar 6, 13:54 CST
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