Venmo button not appearing in Chrome on IOS devices
Update - We have identified that the root cause originates with one of our service partners. We are in active communication with their technical team and are monitoring their progress closely for a resolution.
Mar 10, 2026 - 16:12 CDT
Identified - The issue has been identified and a fix is being implemented.
Mar 06, 2026 - 13:54 CST

About This Site

Updates related to status of Neon One products. Status page for Neon Fundraise (Rallybound) can be found here: Neon Fundraise Status.

Neon CCM has transitioned to Libera; for any CCM-related questions or support needs, please contact civicoresupport@libera.com

Uptime over the past 90 days. View historical uptime.
Neon Pay Degraded Performance
90 days ago
100.0 % uptime
Today
Neon CRM Degraded Performance
90 days ago
99.99 % uptime
Today
Arts People Operational
90 days ago
100.0 % uptime
Today
Neon Websites Operational
90 days ago
99.78 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Neon CRM Scheduled Maintenance (March 14, 2026 Product Release) Mar 14, 2026 02:00-04:00 CDT

Neon CRM will be undergoing scheduled maintenance on March 14, 2026 with expected downtime between 2-4am CST. This maintenance period is for the Neon CRM March 14 product release, and release notes will be available by March 13.
Posted on Feb 09, 2026 - 11:42 CST
Mar 13, 2026

No incidents reported today.

Mar 12, 2026
Credit Card processing error with Neon Pay
Resolved - After a period of monitoring, the issue has not recurred and this incident can be confirmed as resolved.
Mar 12, 17:01 CDT
Monitoring - A fix has been implemented and we are monitoring to ensure the issue does not recur.
Mar 12, 10:21 CDT
Identified - This issue has been identified and a fix is being implemented. Thank you for you continued patience, and keep posted for updates on issue resolution.
Mar 12, 09:51 CDT
Investigating - We have been made aware of and are currently investigating an issue with Credit Card transactions through Neon Pay. Users are receiving the error, 'You do not have access to this merchant account. If you think this is an error, check the organization_id or application_id included in your request.' Thank you for your patience as we identify and implement a fix.
Mar 12, 09:13 CDT
Inspire WordPress Platform Only
Resolved - We have successfully resolved an issue affecting event pages on our Inspire WordPress platform. Following a recent system update, our team identified a necessary plugin adjustment to ensure events load correctly. All event pages are now fully restored. We apologize for any inconvenience this may have caused.
Mar 12, 16:17 CDT
Monitoring - We have implemented a fix to our Event plugin and Inspire WordPress websites are now fully operational. We are continuing to monitor the results.
Mar 12, 08:12 CDT
Identified - We've identified an issue with the Inspire WordPress website platform that is causing Event pages to display as blank. We are actively working to implement a fix to our Event plugin to resolve this issue.

This issue does NOT impact Neon Websites customers. Only Inspire WordPress websites are affected.

Thank you for your patience.
Mar 11, 16:38 CDT
Mar 11, 2026
Mar 10, 2026
Arts People System Slowdown
Resolved - After continued monitoring of this situation, this incident is now resolved.
Mar 10, 09:03 CDT
Update - We are continuing to monitor to ensure that issues do not recur.
Mar 4, 09:40 CST
Monitoring - A fix has been implemented and we are continuing to monitor to ensure the issue does not recur.
Mar 3, 15:26 CST
Update - We are seeing improved performance on admin and public pages but are still working to fully resolve the issue.
Mar 3, 14:22 CST
Update - We are seeing improved performance on admin and public pages but are still working to fully resolve the issue.
Mar 3, 13:05 CST
Update - We are continuing to work on a fix for this issue. Thank you for your continued patience as we get service restored.
Mar 3, 12:12 CST
Identified - The issue has been identified and we are working to implement a fix to resolve the issue. Thank you again for your patience.
Mar 3, 11:41 CST
Investigating - We are currently investigating an issue with the Arts People system that is causing admin and public page slow downs. Pages are taking anywhere from 20-60 seconds to load. We will update this status page as soon as we have more information on a solution. Thank you for your patience.
Mar 3, 10:28 CST
Arts People Scheduled Maintenance (3/9/26)
Completed - The scheduled maintenance has been completed.
Mar 10, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 00:00 CDT
Scheduled - Please be advised that Arts People will be undergoing a scheduled database update on Monday, March 9, starting at 11:00 PM CST. During this time, both the administrative back end and all public-facing pages will be unavailable. We expect the system to be fully restored within one hour.
Mar 9, 23:00 CDT
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Mar 5, 2026

No incidents reported.

Mar 4, 2026
Mar 3, 2026
Arts People Scheduled Maintenance (3/3/26)
Completed - The scheduled maintenance has been completed.
Mar 3, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 00:00 CST
Scheduled - Please be advised that Arts People will be undergoing a scheduled database update on Tuesday, March 3, starting at 12:00 AM CST. During this time, both the administrative back end and all public-facing pages will be unavailable. We expect the system to be fully restored within one hour.
Feb 26, 11:13 CST
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

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