All Systems Operational

About This Site

Updates related to status of Neon One products. Status page for Neon Fundraise (Rallybound) can be found here: Neon Fundraise Status.

Neon Pay Operational
90 days ago
100.0 % uptime
Today
Neon CRM Operational
90 days ago
99.99 % uptime
Today
Neon Giving Days Operational
90 days ago
99.96 % uptime
Today
Neon CCM Operational
90 days ago
99.96 % uptime
Today
Arts People Operational
90 days ago
100.0 % uptime
Today
Neon Websites Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Neon CRM will be undergoing scheduled maintenance on Saturday, June 29 with expected downtime between 2-4am CST. This maintenance period is for the Neon CRM June 29 product release, and release notes will be available by June 28.
Posted on Jun 03, 2024 - 09:26 CDT
Past Incidents
Jun 19, 2024

No incidents reported today.

Jun 18, 2024
Resolved - This incident has been resolved.
Jun 18, 18:14 CDT
Monitoring - The database restart has been completed as of 3:34 pm CST and we have confirmed that Neon CRM is fully operational.
Jun 18, 15:48 CDT
Update - The root cause of the issue has been discovered and we are restarting Neon CRM databases to resolve the performance issues. We will update as soon as the restart is complete.
Jun 18, 15:34 CDT
Identified - We are working on resolving an issue that is causing slowdowns on user pages, particularly reports and lists. This slowdown is limited in scope, so not all users will experience issues. Front-end constituent pages are not affected.
Jun 18, 15:17 CDT
Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 22:00 CDT
Scheduled - Neon CCM and Neon Giving Days will be undergoing scheduled maintenance on Tuesday, June 11 with expected downtime starting around 10 PM CST and lasting approximately two hours.
Jun 11, 16:07 CDT
Jun 11, 2024
Resolved - The incident has been resolved and all systems are operational. We are continuing to closely monitor for any further issues.
Jun 11, 14:30 CDT
Identified - We have identified the issue and are working on implementing a fix.
Jun 11, 12:21 CDT
Investigating - We are currently investigating an issue that is causing some Neon CCM and Neon Giving Day customers to experience a slow connection. We will update this page when we have more information.
Jun 11, 11:57 CDT
Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024

No incidents reported.