All Systems Operational

About This Site

Updates related to status of Neon One products. Status page for Neon Fundraise (Rallybound) can be found here: Neon Fundraise Status.

Uptime over the past 90 days. View historical uptime.
Neon Pay Operational
90 days ago
99.97 % uptime
Today
Neon CRM Operational
90 days ago
100.0 % uptime
Today
Neon Giving Days Operational
90 days ago
99.98 % uptime
Today
Neon CCM Operational
90 days ago
99.98 % uptime
Today
Arts People Operational
90 days ago
100.0 % uptime
Today
Neon Websites Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Neon CRM Scheduled Maintenance (May 10 Product Release) May 10, 2025 02:00-04:00 CDT

Neon CRM will be undergoing scheduled maintenance on May 10 with expected downtime between 2-4am CST. This maintenance period is for the Neon CRM May 10 product release, and release notes will be available by May 9 with full details.
Posted on Apr 14, 2025 - 12:38 CDT
Apr 24, 2025
Neon One MFA Code Delays
Resolved - This incident has been resolved.
Apr 24, 12:04 CDT
Monitoring - A fix has been implemented. We will continue to monitor the situation.
Apr 22, 13:05 CDT
Identified - This morning, our Text Message Multi-Factor Authentication partner reported an incident involving delivery delays to multiple text message providers. Our provider is working with their carrier partners to resolve this issue. We will post updates as soon as they become available.
Apr 22, 11:06 CDT
Apr 23, 2025

No incidents reported.

Apr 22, 2025
Apr 21, 2025

No incidents reported.

Apr 20, 2025
Neon Pay Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 20, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 02:00 CDT
Scheduled - Please advise your constituents that Neon Pay will not process payments for Neon CRM, Neon Fundraise, Neon Giving Days, Neon CCM, and Arts People between 3:00 AM - 4:00 AM EDT on Sunday, April 20, 2025. The outage is necessary to perform database maintenance that will ensure continued reliability and performance improvement. We apologize for any inconvenience this may cause. If you have questions, please reach out to our Neon One support team at paysupport@neonone.com.
Apr 9, 09:03 CDT
Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025
Neon CRM Scheduled Maintenance (April 12 Product Release)
Completed - The scheduled maintenance has been completed.
Apr 12, 03:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 02:00 CDT
Scheduled - Neon CRM will be undergoing scheduled maintenance on April 12 with expected downtime between 2-4am CST. This maintenance period is for the Neon CRM April 12 product release, and release notes will be available by April 11.
Mar 17, 16:25 CDT
Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

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