Venmo button not appearing in browsers other than Safari on iOS devices
Update - We have identified that the root cause originates with one of our service partners. We are in active communication with their technical team and are monitoring their progress closely for a resolution.
Mar 10, 2026 - 16:12 CDT
Identified - The issue has been identified and a fix is being implemented.
Mar 06, 2026 - 13:54 CST

About This Site

Updates related to status of Neon One products. Status page for Neon Fundraise (Rallybound) can be found here: Neon Fundraise Status.

Neon CCM has transitioned to Libera; for any CCM-related questions or support needs, please contact civicoresupport@libera.com

Uptime over the past 90 days. View historical uptime.
Neon Pay Operational
90 days ago
99.66 % uptime
Today
Neon CRM Operational
90 days ago
100.0 % uptime
Today
Arts People Operational
90 days ago
100.0 % uptime
Today
Neon Websites Operational
90 days ago
99.78 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Neon CRM Scheduled Maintenance (April 18th) Apr 18, 2026 02:00-04:00 CDT

Neon CRM will be undergoing scheduled maintenance on April 18th with expected downtime between 2-4am CST. This maintenance period is for the Neon CRM April 18th product release, and release notes will be available by April 17th.
Posted on Mar 16, 2026 - 11:05 CDT
Mar 28, 2026

No incidents reported today.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026
Intermittent charging issues with Neon Pay
Resolved - No further issues have occurred since the fix was implemented and monitoring began, the issue has been marked as fully resolved.
Mar 23, 08:08 CDT
Monitoring - All charges have continued to process as expected - we will continue to monitor the situation before marking this as fully resolved.
Mar 20, 19:00 CDT
Identified - We have isolated the issue and mitigated the affect to Payments. All charges are currently processing as expected and we are continuing to monitor as we work towards full resolution.
Mar 20, 18:00 CDT
Investigating - We are currently investigating an issue causing charges to intermittently fail on Neon Pay across all applications.
Mar 20, 17:14 CDT
Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

Unresolved incident: Venmo button not appearing in browsers other than Safari on iOS devices.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026
CRM Latency
Resolved - The issues regarding system latency have been fully resolved, all services have returned to normal operating parameters. We apologize for the inconvenience.
Mar 17, 14:10 CDT
Monitoring - Our team has addressed an issue with our database resulting in latency issues. We have implemented a fix and are monitoring the situation closely. We apologize for any inconvenience this might have caused.
Mar 17, 11:01 CDT
Neon Pay Portal Timeout Error
Resolved - This incident has been resolved.
Mar 17, 08:03 CDT
Monitoring - The fix has been implemented. Users are now able to access the Pay Portal and process charges as usual. We will continue to monitor the fix before closing this incident.
Mar 16, 10:56 CDT
Identified - We have identified the issue causing API and Pay Portal timeouts and are implementing a fix. As a correction to our earlier message, some charges were not able to process due to errors initiating the session. We apologize for any inconvenience this has caused, and we will provide another update when the fix is in place.
Mar 16, 10:48 CDT
Investigating - We are currently investigating an issue preventing some users from accessing Neon Pay. Charging is not affected. We will provide an update as we learn more.
Mar 16, 10:17 CDT
Mar 16, 2026
Mar 15, 2026

No incidents reported.

Mar 14, 2026
Neon CRM Scheduled Maintenance (March 14, 2026 Product Release)
Completed - The scheduled maintenance has been completed.
Mar 14, 03:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 02:00 CDT
Scheduled - Neon CRM will be undergoing scheduled maintenance on March 14, 2026 with expected downtime between 2-4am CST. This maintenance period is for the Neon CRM March 14 product release, and release notes will be available by March 13.
Feb 9, 11:42 CST
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