All Systems Operational

About This Site

Updates related to status of Neon One products. Status page for Neon Fundraise (Rallybound) can be found here: Neon Fundraise Status.

Neon Pay Operational
90 days ago
100.0 % uptime
Today
Neon CRM Operational
90 days ago
99.99 % uptime
Today
Neon Giving Days Operational
90 days ago
99.84 % uptime
Today
Neon CCM Operational
90 days ago
99.41 % uptime
Today
Arts People Operational
90 days ago
100.0 % uptime
Today
Neon Websites Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Neon CRM will be undergoing scheduled maintenance on Saturday, March 16 with expected downtime between 2-4am CST. This maintenance period is for the Neon CRM March product release, and release notes will be available by March 15.
Posted on Feb 26, 2024 - 14:28 CST
Past Incidents
Mar 2, 2024

No incidents reported today.

Mar 1, 2024
Resolved - The incident has been resolved and all Neon CCM systems are operational.
Mar 1, 15:33 CST
Monitoring - A fix has been implemented and we are monitoring results for any further issues.
Mar 1, 13:50 CST
Identified - We have identified the issue and are working on implementing a fix.
Mar 1, 11:59 CST
Investigating - We are currently investigating an issue that has caused some Neon CCM customers to experience a slow connection. We will update this page when we have more information.
Mar 1, 11:49 CST
Feb 29, 2024

No incidents reported.

Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024
Completed - The scheduled maintenance has been completed.
Feb 24, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 02:00 CST
Scheduled - Neon CRM will be undergoing scheduled maintenance on Saturday, February 24 with expected downtime between 2-4am CST. This maintenance period is for the Neon CRM February product release, and release notes will be available by February 23.
Jan 22, 09:31 CST
Feb 23, 2024

No incidents reported.

Feb 22, 2024
Resolved - Issues with loading Neon CRM for users with custom domains have been resolved. We are monitoring the situation.
Feb 22, 16:40 CST
Investigating - We are investigating an issue affecting Neon CRM users with custom domains. We are aware that forms & pages may not be currently loading, and we will provide an update as soon as it is available.
Feb 22, 15:00 CST
Feb 21, 2024
Resolved - This incident has been resolved.
Feb 21, 12:07 CST
Monitoring - We are investigating reports of some system users receiving error messages or screens not loading in Neon CRM. The issues currently appear to have been resolved, but we will continue to monitor for any future disruptions.
Feb 21, 10:20 CST
Feb 20, 2024

No incidents reported.

Feb 19, 2024
Resolved - This incident has been resolved.
Feb 19, 13:36 CST
Update - As of January 24th, Neon CRM email servers have been fully delisted from Spamhaus blocklists.

We are continuing to monitor the situation. In the event that you experience any email deliverability issues after January 24th, please contact crmsupport@neonone.com.

Jan 24, 14:52 CST
Monitoring - Neon CRM's email servers were added to Spamhaus blocklists due to some users' email practices. Examples of problematic behavior include sending emails to purchased lists or to constituents who have otherwise not consented to receiving communications from your organization.

Neon CRM is awaiting confirmation from Spamhaus as to a timeline for complete issue resolution. While we have taken steps requested by Spamhaus, recipients may still inconsistently receive emails sent from Neon CRM. We will provide an update when it is available.

Jan 22, 14:25 CST
Identified - Neon CRM email servers have been intermittently flagged by Spamhaus, an email blocklist manager. As a result, you may notice that some recipients inconsistently receive emails sent from Neon CRM. We are working with Spamhaus to resolve this and will provide an update when it is available.
Jan 16, 14:44 CST
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.