All Systems Operational

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Updates related to status of Neon One products. Status page for Neon Fundraise (Rallybound) can be found here: Neon Fundraise Status.

Neon Pay Operational
90 days ago
99.98 % uptime
Today
Neon CRM Operational
90 days ago
100.0 % uptime
Today
Neon Giving Days Operational
90 days ago
100.0 % uptime
Today
Neon CCM Operational
90 days ago
100.0 % uptime
Today
Arts People Operational
90 days ago
100.0 % uptime
Today
Neon Websites Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Neon CRM Scheduled Maintenance (June 28 Product Release) Jun 28, 2025 02:00-04:00 CDT

Neon CRM will be undergoing scheduled maintenance on June 28, 2025 with expected downtime between 2-4am CST. This maintenance period is for the Neon CRM June 28 product release, and release notes will be available by June 27.
Posted on Jun 09, 2025 - 18:03 CDT
Jun 17, 2025

No incidents reported today.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Resolved - The service to re-populate payout data has been fully restored. We have confirmed that payout data that was delayed in processing is now present in the system and statuses have been updated across delayed data.

Customers who typically experience a 1 day delay in their payout data due to the size of the payout should expect to experience that same delay now that the service to populate the data has been restored.

Thank you for your patience while we worked to resolve this issue. Please contact the support team with any further questions or concerns.

Jun 13, 12:03 CDT
Monitoring - We have released the fix for populating Payout entries in Neon Pay. Customers will begin to see this data restored immediately, and we expect full restoration to happen overnight. All other processes continue to operate as normal.

We will continue monitoring and provide an update when the situation has been fully resolved.

Jun 12, 17:59 CDT
Update - We have built and are currently testing the fix to address the delay in populating Payout entries. Until this fix is released, Payouts currently in Processing without entries will remain in that status. This does not affect the ability to receive payouts, only the ability to review the data in the system.

We are still reviewing charges created during the window of June 6th to June 10th to ensure they contain accurate details. We will provide an update as soon as we have more information.

Jun 11, 17:39 CDT
Update - We have isolated the cause of the system delay to the process that populates Payout entries. We have turned off that process until it can be fixed. This means all Payouts currently in Processing without entries will remain in that status until this incident is Resolved. All other new records will continue to populate their details at their regular speeds, and the system is no longer experiencing a delay.

We are still reviewing charges created during the window of June 6th to June 10th to ensure they contain accurate details. We will provide an update as soon as we have more information.

Jun 11, 08:53 CDT
Update - We have implemented a workaround to resolve status issues on all new records generated in the system. These new entries will process and update regularly.

We are still working on a solution to update the status and details of the charges, refunds, payouts, and debits generated from June 6th at 7pm CST to June 10th when the temporary workaround was implemented. All charges processed as expected during this window, and we are working to update them to their proper statuses. We will provide an update when we have more information.

Jun 10, 16:30 CDT
Update - We have identified an issue causing significant delays to Neon Pay status updates and are actively working on a solution. This delay may cause charges and payouts created since June 6th to be stuck in Pending and not contain details. The delay also affects Neon applications that show and interact with Neon Pay data, including submitting refunds.

Charges and refunds are still processing as normal despite not showing their accurate statuses and details. We will update when we have more information.

Jun 10, 13:35 CDT
Identified - We have identified an issue causing significant delays in Neon Pay status updates. This delay applies to all Neon applications processing responses from Neon Pay, including creating refunds and showing charge successes. We are working on a solution and will update when we have more information.
Jun 10, 10:43 CDT
Jun 12, 2025
Jun 11, 2025
Resolved - The issues causing slow responses in Neon CRM are resolved. Please contact our support team with any further questions or concerns.
Jun 11, 09:21 CDT
Update - The issues causing slow responses in Neon CRM are resolved. We will continue to monitor. Please contact our support team with any further questions or concerns.
Jun 10, 17:19 CDT
Monitoring - A fix has been implemented and performance has returned to normal. We will continue to monitor closely. Please contact our support team with any further questions or concerns.
Jun 10, 12:44 CDT
Identified - We have identified the issue causing slow response times in Neon CRM and are working on implementing a fix. Updates will be posted here when we have more information.
Jun 10, 11:47 CDT
Investigating - We are currently investigating slow responses in Neon CRM. Updates will be posted here as more information is available.
Jun 10, 10:44 CDT
Jun 10, 2025
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025
Completed - The scheduled maintenance has been completed.
Jun 7, 02:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 02:00 CDT
Scheduled - Neon CRM will be undergoing scheduled maintenance on Saturday, June 7 with expected downtime between 2-4am CST. This maintenance period is for the Neon CRM June 7 product release, and release notes will be available by June 6.
May 12, 14:15 CDT
Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.