Neon Pay Charge Outage

Incident Report for Neon One

Resolved

We identified what appeared to be a charging outage, but upon further investigation, we have confirmed that charging is and has been fully operational. Our incident response policy was initiated prematurely, and we apologize for any alarm or confusion our human error may have caused.

Posted Apr 04, 2025 - 10:45 CDT

Investigating

We are currently investigating an issue causing most charges to fail. We will update this page as soon as we have more information.

Posted Apr 04, 2025 - 10:25 CDT

This incident affected: Neon Pay.