Intermittent charging issues with Neon Pay

Incident Report for Neon One

Resolved

No further issues have occurred since the fix was implemented and monitoring began, the issue has been marked as fully resolved.

Posted Mar 23, 2026 - 08:08 CDT

Monitoring

All charges have continued to process as expected - we will continue to monitor the situation before marking this as fully resolved.

Posted Mar 20, 2026 - 19:00 CDT

Identified

We have isolated the issue and mitigated the affect to Payments. All charges are currently processing as expected and we are continuing to monitor as we work towards full resolution.

Posted Mar 20, 2026 - 18:00 CDT

Investigating

We are currently investigating an issue causing charges to intermittently fail on Neon Pay across all applications.

Posted Mar 20, 2026 - 17:14 CDT

This incident affected: Neon Pay, Neon CRM, and Arts People.