Neon SSO problems with sending SMS for 2FA

Incident Report for Neon One

Resolved

This incident has been resolved.

Posted Dec 01, 2025 - 09:22 CST

Update

No new major issues have been found, but we will continue to monitor for further issues through the holiday weekend.

Posted Nov 29, 2025 - 19:02 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 28, 2025 - 15:59 CST

Investigating

Twilio is currently having issues delivering SMS messages.
This caused Neon SSO to be unable to deliver 2FA messages in time.
We have failed over to another provider for SMS

Posted Nov 28, 2025 - 15:57 CST

This incident affected: Neon Pay, Neon CRM, Neon Giving Days, Neon CCM, Arts People, and Neon Websites.