Delays in CRM scheduled Campaign emails

Incident Report for Neon One

Resolved

CRM scheduled Campaign emails are operating as expected.
Posted Dec 02, 2025 - 15:21 CST

Update

We have successfully deployed a solution that has resolved the delays experienced with sending campaign e-mails. We will continue to monitor throughout the day.
Posted Dec 02, 2025 - 11:12 CST

Update

You may experience delays of up to 90 minutes when sending email campaigns. All emails will process through our queue automatically - no need to cancel or re-send your emails. Thank you for your patience.
Posted Dec 02, 2025 - 10:29 CST

Update

You may experience delays of up to 2.5 hours when sending email campaigns. All emails will process through our queue automatically - no need to cancel or re-send your emails. Thank you for your patience.
Posted Dec 02, 2025 - 09:41 CST

Monitoring

We are aware of an issue where scheduled Campaign emails have been delayed in sending. We have implemented a fix and are continuing to monitor for further delays. Thank you for your patience and understanding as we work through this issue.
Posted Dec 02, 2025 - 08:40 CST
This incident affected: Neon CRM.